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Delivery Policy

Order Updates

All details of your order process are available online in your account section of our website. In addition to this you will receive an email to inform you of any major changes in your order/delivery i.e awaiting shipment or product shipped.

 

Shipping Handling Timescale

All orders received before 3pm are shipped same day by the means paid for on checkout. Please note that in extremely busy periods i.e Christmas, the delivery handling timescale may be extended to 2 days but Expedited/Next Day orders will be given priority and dispatched same day if cleared payment is received before 3pm.

 

Postage Options

Postage costs for the UK: Orders below £19.99 are charged at £3.99 - £20.00 and over is FREE. The free UK postage is Royal Mail 48. Please note that orders placed monday to thursday with the Next Day option will be delivered next working day, for all orders bought on a Friday with the Next Day option will be guaranteed delivery for the Monday as Saturday is not classed as a business day.

We also ship throughout most of Europe. We will ship using Royal Mail or by another courier service like DPD. These methods are fully trackable and a tracking number will be added to your order and will be available in your account section of the website. When ordering an international delivery please note that at checkout the only option will show as International. 

Please note that although we want you to receive your orders as quickly as possible we are in no way guaranteeing the delivery times stated by Royal Mail or any other courier service we may use. If you require your order in the UK for a next day delivery we would urge you to select the Next Day option. Delivery timescale is 1-3 business day, Next Day is a guaranteed service for Next Day delivery and for international deliveries the timescale is 4-10 business days depending on final destination.

Missed Deliveries

Please note that by using this website and making your order you are also agreeing that you will be available for the receipt of the order on delivery. Every order sent from our website requires a signature on delivery by Royal Mail or courier. In the event that you are not at home you have a two options.

1- You can arrange for a redelivery on a more suitable day using the card that the postman/delivery person has left for you.

2- Collect your order in person from your local delivery office where the original delivery attempt was made from. The address is on the delivery card.

If you do not collect your order within seven days from the delivery depot then it will be sent back to us. If this happens we will contact you to see what you want to do with your order. 

 

Please ensure the details you have given are accurate as if there are any problems relating to your delivery/order we can contact you by either telephone or email to discuss them.

We make every effort to ensure your order arrives in good time but as we rely on Royal Mail in the UK and many other postal companies around the world we cannot be held liable for any consequential losses for late delivery or loss of package in transit. We will endeavour to sort the late delivery out for you as quickly as possible.

If you want to get in touch about your order please contact us through the contact us page on this website or by telephone on 08445858158