- Shipping & Returns
Shipping & Returns
We would hope that you'll love your new purchase but we fully understand that there are occasions that refunds and exchanges are necessary and we are here to help make the process as simple as possible for you.
We do check all orders before shipment to minimise any defects upon receipt but there may still be occasions where slight defects slip past us, so please be patient and work with us to help make the process to rectify your problem as quick and easy as possible.
Any orders sent out that are deemed to be faulty on receipt may be returned for a full refund including return postage. Customers must contact us when goods are received and detail the defect before returning their order.
Any order sent back as being faulty and upon testing is in perfect working order will be returned to the customer at their expense.
We offer a 30 day returns policy where you are able to return your order if not completely satisfied for a full refund. To initiate a return please go to "My Account" and go to the section "Your Completed Orders" then click on the"Return Item(s)". Any orders sent back without completeing this will be returned as we must have a Returns Notice to process the return.
Returns and exchanges are only accepted on merchandise within 14 days of receipt for items that have not been worn, amended, altered and complete with all tages still attached and warranty cards and booklets intact where applicable. Any orders sent back in any other condition will be returned to the customer at their expense.
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